At Suuqplus, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with all original tags, packaging, and accessories included.
- The item must not have been used, altered, or damaged in any way.
- The item must be returned within 7 days of delivery.
Return Procedure
To initiate a return, please follow these steps:
- Contact our customer service team at info@suuqplus.com to obtain a Return Merchandise Authorization (RMA) number.
- Carefully package the item(s) to be returned, including all original tags, packaging, and accessories.
- Ship the item(s) back to us at the address provided by our customer service team.
- Include the RMA number and a copy of the original invoice with the returned item(s).
Refund Policy
Once we receive the returned item(s), we will inspect them to ensure they meet the return eligibility conditions. If the item(s) are accepted for return, we will issue a refund to the original payment method within 5-7 business days.
Refund Amount
The refund amount will be the full purchase price of the item(s) returned, minus any shipping costs.
Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer service team at info@suuqplus.com to initiate the exchange process.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact our customer service team at info@suuqplus.com within 3 days of delivery. We will provide a replacement or refund, as applicable.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at info@suuqplus.com.
Changes to This Policy
We may update this Return Policy from time to time. When we do, we will post the updated policy on our website and revise the “Last Updated” date at the top of the policy.